Support Scope
Membership
Mastering The System is the member product. Use the Membership page to understand what is included, preview recent episodes, and join to unlock the full library.
Support Routing
Use support to route the request, not to bury it.
The support layer should move members into the right next action fast: questionnaire trouble, public community help, Discord reviewed-access requests, black belt verification, moderator applications, gym inquiries, and MTS support.
Routes
The site stays the intake surface behind Discord.
Embedded Assistant
Ask 10th Planet concierge.
Knowledge Areas
What the assistant should cover.
Support Scope
Account & Billing
My Account is the billing and membership hub. Payment updates, membership status, cancellation, and login recovery should all stay visible there.
Support Scope
Discord Routing
Most members stay in the shared public community surface. Use the reviewed Discord role-request path only when you need affiliate, staff, or other private-lane access. Black belt verification and moderator applications route through dedicated forms and private review.
Support Scope
MTS Search
MTS Search is the public discovery surface for finding episodes, terms, and time-coded technique moments before you enter the full member library.
Support Scope
Locations
The Locations experience is directory-first. Search by academy, city, state, or country, use the map as a supporting layer, and open a rich academy profile. Direct gym contact details are released through the inquiry flow so the lead can be routed to the correct academy.
Support Scope
Shop
The Shop flow starts with simple retail categories at the top, then narrows into the product family, variant, size, and quantity. Ranked products still support belt-based variant selection where the live store provides it.
Support Scope
Organization
10th Planet Jiu Jitsu is the network around Eddie Bravo, Mastering The System, the academy directory, and official merchandise. The site should make those three public paths obvious right away.
Support Scope
Member Safety
The member-safety hub is the public trust surface for hygiene, conduct, and approved policy materials. It also holds printable booklet, poster, and sign downloads for academies.
Support Scope
Official Channels
The official network channels surfaced in the new site are 10th Planet Network on Instagram, Eddie Bravo on YouTube, the 10th Planet Jiu Jitsu Facebook page, and the official 10th Planet Network Discord invite.